Right of Withdrawal
A customer who is a consumer within the meaning of the Austrian Consumer Protection Act may withdraw from a contract concluded away from the trader's business premises or from a distance contract – unless a statutory exemption applies – within fourteen days.
Right of withdrawal
As a consumer within the meaning of the Austrian Consumer Protection Act, you have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, takes possession of the goods. In the case of a contract for several goods ordered in a single order and delivered separately, the period begins on the day on which you or a third party named by you, who is not the carrier, takes possession of the last item.
To exercise your right of withdrawal, you must inform us – alps pure GmbH, FN 632928 b, commercial register court: Landesgericht Klagenfurt, Ossiachersee Süduferstraße 59, 9523 Villach-Landskron, Austria, phone: +43 660 718 81 49, e-mail: support@alps-pure.com – of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form for this purpose, but it is not obligatory.
You can complete and submit the model withdrawal form or any other clear declaration. If you make use of this option, we will immediately send you a confirmation of receipt of such a withdrawal (e.g. by e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal: If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
If you wish to withdraw from the contract, please complete this form and return it to:
alps pure GmbH, FN 632928 b, commercial register court: Landesgericht Klagenfurt, Ossiachersee Süduferstraße 59, 9523 Villach-Landskron, Austria, phone: +43 4242 40469 2, e-mail: support@alps-pure.com
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of goods from alps pure GmbH.
Invoice number:
Ordered on:
Received on:
Name of consumer(s):
Customer number:
Address of consumer(s):
Place, date and signature of consumer(s):
(*) Delete as appropriate.
You can simply send the completed form by e-mail to: support@alps-pure.com
Still have questions about your order?
Our team is happy to help – with withdrawals, returns or anything else related to your order.